Valve opens Steam Deck repair centers

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Steam Deck homeowners can now ship their Steam Deck into official Valve repair centers for repairs or replacements, based on an official announcement from Valve right this moment.

Steam Deck customers whose system isn’t working correctly can ship their Steam Deck in for prognosis and repair, and Valve will ship out a repaired or changed unit as soon as full. For any points lined by guarantee, repairs are freed from cost. For points not lined by guarantee, Valve will reply to the consumer with a proposal to repair the system for a price and the consumer can determine whether or not to pay for the repair or to have their unit despatched again to them.

For the DIY of us or for individuals who don’t wish to pay a premium for non-warrantied repairs, Valve additionally gives substitute components and guides via the IFixit service, protecting replacements for nearly all main components together with thumbsticks, buttons, audio boards, followers, triggers, heatsinks, and extra. But trying to repair components your self may invalidate the restricted guarantee.

Valve warrants the Steam Deck to be “free from defects in supplies and workmanship underneath abnormal shopper use for one yr beginning from the date of cargo.” But this restricted guarantee doesn’t apply if the system has been repaired or modified by a non-certified Valve technician, or if it has been “abused, misused, improperly maintained, mishandled, or broken by publicity to an accident, pure catastrophe, or some other occasions or circumstances outdoors Valve’s management.” This contains drops, injury from pets, spills, and different mishaps.

The repair course of via Valve may be accessed by way of the Steam assist web page. Go to the Steam help web page, head to Hardware, then Steam Deck, then click on on Contact Steam Support.


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